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Web-based Phone Banking with Hub Dialer
Mobilize Phone Volunteers to Suit Your Needs
Web-based phone-banking with the Hub Dialer is an easy way to mobilize volunteers nation-wide. Unlike typical phone banks where volunteers manually dial phone numbers, Hub Dialer saves time by using computers to connect volunteers to their called party. The Hub Dialer harnesses the efforts of volunteers, whether they are all in one central phone bank or calling from their homes, while also maintaining the advantages of centralized management and reporting. All volunteers need is a computer with broadband internet access and a phone line.
Spoken Hub’s web-based phone-banking is built on a proven and mature hosted platform with the following characteristics:
User-Friendly Interface
Our system provides volunteers an easy and intuitive experience. Simple on-screen instructions enable volunteers to start making calls within minutes.
Minimal Wait Time
Our system has minimal wait time, or "latency," before the volunteer connects with the called party. Predictive dialers should connect live members to their called party as quickly as possible because the early seconds count. With our systems the volunteer is typically connected before the called party finishes saying "Hello."
Flexibility
Campaigns can use Hub Dialer to make centralized phone banks more efficient, or to create a "virtual" phone bank of home-based volunteers who are spread out geographically.
Screen Pops
Web-based “screen pops” give each volunteer the name of the person that s/he is connecting to, at the moment of connection. The screen can also include other data to provide important context and personalize the call.
Detailed Reporting
With Hub Dialer, volunteers enter call results real-time, including survey responses, volunteer interest, and even corrections to your voter file. You can access comprehensive nightly results without delay.
“Web-based phone-banking…enabled volunteers to make more than 7 million calls leading up to the November elections -- and may have flipped a lot of races.”
- AlterNet1
1 http://www.alternet.org/story/46217/
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